The displayed content in the portal depends on the role you have. A user can have more than one role. Ask a ‘Customer Approver’ in your company to get permission to change your role in the portal.
|Role and functions||Portal user||Customer Approver||Change Manager||Controller|
|Displayed tiles||Tickets and contact||Tickets, Contacts, System info and SLA||Tickets, Contacts, System info, SLA and Changes||Tickets, Contacts, System info, SLA, Changes and Invoices|
|User rights||Can create and update own support tickets only||Can create and update all support tickets, validate tickets, display content in System info and SLA||Can create and update all support tickets, validate tickets, approve change requests, display content in System info and SLA||Can create and update all support tickets, display content in System info, SLA and can look at invoices and changes (but not approve)|
|Typical user||A user who only work on specific support tickets and don’t have any daily function in the operation||A user who is very much involved in the daily operation and also have rights to approve technical decisions and minor cost related tasks||A person who can take decision about approving cost and contract issues.||A person who wants an overview of the operation, but have no power to approve changes or validate tickets|
For users with access to more than one organisation:
- To switch between organisations, choose arrow next to login name.
2. The content displayed for each organisation is based on the role and profile you have for the individual organisation. If you are missing content, ask for extended roles from a ‘Customer Approver’ in the named organisation.